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Frequently Asked Questions

General Questions

How do I tell if I successfully placed my order and it has been received in the restaurant?
All orders will return a confirmation and receipt e-mail to the customer once they have successfully applied payment, and then most importantly click the ‘Complete Order’ button. If the Complete Order button has not been clicked – the order will never reach the store – having never been completed and submitted. 

What do I do if I don’t receive an order confirmation / receipt via e-mail?
1. Check to be sure you clicked the complete order button and are now seeing a screen thanking you for placing your order with an expected pick up time and date.

2. Check your Spam or Junk folders for any missing receipts. You may also contact the store via phone to verify the order successfully was placed.

3. Reach out to the restaurant location and verify the order is showing up in their system.

Do I have the option to pay at the site instead of paying online at the time of the order?
All orders must be paid for Online via Credit Card – prior to placement. If you wish to present an alternate method of payment (such as cash) – you may do so at the To Go counter at the time of order pickup. Simply alert our counter server you wish to change the method of payment for your online order.

Is the Catering Menu Available for Online Orders?
Unfortunately we cannot process catering orders online.  Please call your store for catering orders so that we may best accommodate your needs.

Can I order Gift Cards Online?
Yes! Click Here to visit our Online Gift Card Store.

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